Support

SOME has a dedicated area for the support function of Help Desk Hotline. The Help Desk can be contacted and provide the required support, whether by e-mail or calling the dedicated telephone number. The focal point of the customer can access the “ticketing” platform in order to monitor the progress of each request. With the Support Service Desk customers have an almost immediate troubleshooting using the most congenial service formula:

Gold Support, your best choice
We offer you a regular at-home back-up of your solution and a number of dedicated hours (to be defined) already included in your monthly agreement services at a discounted rate.

Silver support, your convenient choice
We offer you a number of dedicated hours (to be defined) already included in your monthly agreement services at a discounted rate.

Our services:

• Telephone support in Italian and English
• Remote Support
– Internet channel by Webex Service
– Intranet channel by VPN connections
– Intranet channel by Remote Desktop access
• Technical support of Ad-Hoc products developed by SOME
• Products and localisation support
• Technical support and maintenance on any Home Made applications