Services
Tailor-made ERP Consulting
Consulting on ERP and Financial systems: analysis, software selection, data migration, and training.
Full support is provided, including post go-live assistance, in both Italian and English.
Consulting Services for Business Management Systems
SOME provides services for ERP and Financial management systems. These solutions are designed to meet the company’s needs, including the selection of the most suitable ERP and Financial software, data migration, and customized training.
After implementation, we provide a telephone support service through a Help Desk, available in both Italian and English.
PROJECT MANAGEMENT
We coordinate every phase of the ERP project: analysis, setup, and migration.
END USER
Clear and targeted training for effective software use.
TECHNICAL SUPPORT
Fast Help Desk support in Italian and English, including ticketing.
Project Management Services
Full support for every stage of your management system
Every business project requires specialized expertise, reliable tools, and a partner capable of guiding the most strategic decisions. SOME supports companies with a complete range of specialized services: from on-site consulting to the design of customized solutions, up to the analysis and optimization of existing systems. A modular, scalable approach based on experience, designed to enhance every technology investment and ensure tangible, long-term results.
SOME offers a wide range of services for the management of business projects, including on-site support. Our consultants, highly specialized in functional areas, are fluent in Italian and English, have in-depth knowledge of SOME software, and understand how our ERP and Financial systems can meet the specific needs of different business sectors of our clients.
Whenever possible, we share the knowledge acquired with similar companies, following a “train-the-trainer” approach, in order to support the trainers themselves.
Most client requirements can be met by correctly configuring our standard software. However, in some cases, specific needs require customized solutions. SOME has a team of specialists capable of designing and implementing tailored vertical solutions that precisely meet each client’s requirements.
While some systems run efficiently for many years, many companies require ongoing updates to adapt to evolving business, technological, and regulatory contexts.
SOME’s system assessment service is designed to measure the impact of changes, maximizing business potential through the analysis of technology, business processes, and security issue resolution. We provide compliance assessments and practical methods to enhance existing systems.
ERP consulting can increase efficiency by aligning the system with actual business processes.
It helps to identify bottlenecks, eliminate redundant tasks, and optimize workflows.
Proper configuration reduces errors and manual interventions, and also improves data utilization for faster decisions and continuous improvement.
End User Services
Support and training for software users
We support users at every stage with a dedicated Help Desk, ticketing platform, and personalized training.
Our courses, delivered either on-site or remotely, are designed to make every user autonomous and competent.
Post-sales support is managed by SOME’s Support Center, ready to assist via email or phone, with a dedicated number and a ticketing platform for monitoring request progress.
Our Help Desk provides immediate solutions to client issues, ensuring fast and personalized support.
We organize training courses on all SOME software, focusing on end users and system specialists. Courses can be conducted on-site, at the client’s location, or remotely, with tailor-made content to meet each client’s needs, ensuring comprehensive and personalized training.
Technical Support
Reliable technical support and infrastructure
SOME provides comprehensive technical support combined with a reliable IT infrastructure for ERP and Financial systems.
Our solutions are designed to integrate with any existing application, including legacy systems, offering high flexibility and customization even for non-technical users. We support every phase of data migration with a structured approach, ensuring reliability, business continuity, and regulatory compliance through always up-to-date legal and fiscal localization.
SOME is a certified partner of Italy’s primary hosting provider.
Our Data Centers are Tier 3 certified, with Tier 4 capabilities available if required. Clients don’t need to manage ERP hardware or software infrastructure.
We use fully redundant architectures, hypervisor-based networks with High Availability (HA) and Distributed Resource Scheduler (DRS), and SAN-based redundant storage with Fiber Channel and SATA for performance and reliability.
Our Italian Data Centers offer high-level physical security, continuous surveillance, redundant power supply, and advanced control systems, managed through three strategically located Control Rooms in Milan, Rome, and Taranto. The Taranto Control Room oversees the Nuvola It Self Data Center service.
Our ERP and Financial solutions are designed to integrate natively with existing applications, including legacy systems already in use.
SOME’s standard products are highly flexible, and the underlying ERP technology allows even non-technical users to modify system behavior according to their needs.
Data Migration is a critical phase of every implementation, often considered a “project within the project,” with dedicated resources and responsibilities.
We perform granular data analysis, assess the status of transactions, and determine whether historical data needs to be transferred.
System localization is critical to meet legal and regulatory requirements. If standard localization is unavailable, we develop and release custom updates.
In addition, we use fully redundant architectures, network infrastructures based on Hypervisors with High Availability (HA) services and Distributed Resource Scheduler (DRS), and redundant SAN-based storage with Fiber Channel and SATA mechanisms to ensure performance and reliability even for the most critical applications.
Our Data Centers, located in Italy, provide high-level physical security, continuous surveillance, facilities with redundant power supply, and advanced control systems. The management of this Data Center network is entrusted to three Control Rooms strategically located in Milan, Rome, and Taranto, with the Taranto Control Room managing the Nuvola IT Self Data Center service.