Telephone technical support
Technical and Continuous ERP Support
Telephone and remote assistance through dedicated Help Desk services, available in Italian and English.
Choose between Silver and Gold support models for tailored, precise and effective assistance.
Project Management Services
Tailored support, when you really need it
SOME’s new Support Center is designed to provide a timely and structured response to all support needs, from 9:00 to 18:00, with a team of specialists available across different service levels.
Customers can choose between Gold and Silver support plans, designed to respond precisely and promptly to operational and technical issues.
Gold Support
Gold Support covers the entire lifecycle of your system, managed directly at our offices, and responds to all user issues and system problems, including errors that may occur during normal operations.
Silver Support
Silver Support represents your main point of reference for operational system issues, including complex errors and technical assistance requests.
SOME’s Support Center is the operational core of the Help Desk service. Through a dedicated hotline, users can access direct support or open a ticketing request to track and manage issues in a structured way.
The Help Desk ensures fast resolution of technical and functional problems, providing simple, immediate, and effective support.
Technical support is essential for delivering a solid, structured user experience across all products.
With a wide range of solutions, SOME guarantees comprehensive assistance, ensuring efficiency, responsiveness, and customer satisfaction.
Our remote and on-site support services include:
- Telephone support in Italian and English
- Remote support services
- Web service-based support channels
- Remote Desktop access support channels
- Technical support for SOME Ad Hoc products
- Support for product localization topics
- Support and management of any Home Made applications
SOME Support is:
On Time
We respond to requests within the same working day.
On Budget
We ensure full respect of agreed timelines and service plans.
Customer Satisfaction
Our priority is to ensure a high level of customer satisfaction.