services
SOME provides services on Financial and ERP solutions starting from the Hosting of the systems, to the identification of the ERP or Financial solution most suited to the customer's needs, data migration and ad hoc training. In the post go live it provides telephone Help Desk, both in Italian and in English.
PROJECT MANAGEMENT
FINAL USER
TECHNICAL SUPPORT
PROJECT MANAGEMENT
• On Site Consulting
All our consultants, specialized in functional areas, speak Italian and English correctly, know the various aspects of our solutions and how they respond to the specific needs of the individual business sectors in which our customers operate. Where possible, we try to pass on our knowledge, acquired in other previous implementations in similar companies, to the staff of our clients using a "train-the-trainer" approach in order to help train the trainers themselves.
• System Design & Build
Most customer needs can be met with due attention to the parameterization and configuration of our standard products. In some cases, however, some specific customer requirements cannot be adequately satisfied through standard products or through their integration with specific vertical solutions; in this regard, SOME, thanks to its team of specialists, designs and manufactures specific or customized vertical solutions responding to every customer need.
• System Audit & Assessment
Some systems work uniformly and effectively for many years without the aid of special interventions. This would be an ideal operating situation. However, many companies, operating in constantly evolving environments, need continuous updates to keep up with the evolutions of the contexts they are part of. For example, technology can bring new opportunities, the company can grow and processes can change.
The surrounding economic environment can lead to new challenges, the legal requirements are constantly changing. Also, know-how on how to maximize the return on investment of existing systems can be lost when staff change. The System Audit service, designed to measure the impact of all these types of changes, is essential to preserve and maximize the additional potential of a company.
SOME offers a range of System Audit services focusing on technology, business processes and also on the analysis and resolution of various security problems, providing, where necessary, a compliance assessment and best practice methodologies for system enhancement company.
FINAL USER
• On Site Consulting
All our consultants, specialized in functional areas, speak Italian and English correctly, know the various aspects of our solutions and how they respond to the specific needs of the individual business sectors in which our customers operate. Where possible, we try to pass on our knowledge, acquired in other previous implementations in similar companies, to the staff of our clients using a "train-the-trainer" approach in order to help train the trainers themselves.
• After Sales Assistance
SOME has a department dedicated to the Help Desk Hotline support function. The Help Desk has the possibility of being contacted and providing the desired support, either by e-mail or by calling the dedicated direct telephone number. The customer's focal point has the ability to access the ticketing platform in order to monitor the progress of each request made. With the Help Desk Service, customers can have a resolution as immediate as possible to their problems and various requests by taking advantage of the most congenial Assistance formula with the following services:
• Telephone support in Italian and English
• Remote Support
- Internet channel through Webex Service
- Intranet channel through VPN connections
- Intranet channel through Remote Desktop access
• Technical Support on Ad-Hoc products developed by SOME
• Support on localization and product issues
• Support and management of any Home Made applications
• Training
SOME organizes training courses for all distributed products. Training sessions are geared more towards end users and systems implementation specialists, such as financial controllers, logistics managers, production planners, system administrators etc. We are also able to offer ad hoc training for each type of specific request. The training courses can be held both at our headquarters and at the customer's site or via remote connection.
TECHNICAL SUPPORT
• Data Center
SOME is a certified partner of the leading Italian Hosting service provider. Positioned in Tier 3, and even Tier 4 category datacenters if necessary, the customer does not have to worry about the management of the hardware and software infrastructure necessary for the operation of its applications, fully delegating the responsibility for this service.
• System Integrator
Our solutions are natively prepared to connect with any current application, including any legacy systems already present in the company.
• Ad Hoc programs
The standard products offered by SOME are characterized by high flexibility. The parametric heart of the software and the underlying technology allow even the less technical user to change the behavior of the system according to their needs.
• Data Migration
The Data Migration phase is an integral part of every implementation project and very often assumes such importance as to represent itself a 'project within the project', with dedicated resources and responsibilities, although to be contextualized within a single vision of 'together. A specific analysis clarifies the granularity of the data to be migrated, the 'status' of the transactions involved and the need or not to transfer the 'history' of previous years.
• Product Localization - Fiscal civil law
Localizing means translating and adapting software systems in order to meet the legal requirements or the various conventions of a specific environment. We ourselves are the architects of the localization where this could not be available as standard, constantly releasing version updates.
- Use of fully redundant architectures, both the term physical and network infrastructure based on Hypervisor with Reliability (HA) and Distributed Resources Scheduler (DRS) services.
- The use of SAN Storage with Fiber Channel and Sata mechanics completely redundant is foreseen, thus enabling performance and reliability characteristics even for the most critical applications.
- The Data Centers are located on the Italian territory and offer the highest levels of physical security, 24-hour surveillance, perimeter protection, rooms and systems room with redundant power supply and state-of-the-art control systems.
- The complex network of Italian Data Centers requires adequate management and ever-present control.
For this, Telecom Italia entrusts the Nuvola It Self Data Center service to the three Control Rooms in the area, strategically positioned in correspondence with Milan, Rome and Taranto. It is managed by the Taranto Control Room.