The new SOME Support Center offers you a Team of Consultants dedicated to you every day from 9:00 to 18:00.
You can take advantage of the ASSISTANCE formula most congenial to you by choosing between the following two formulas:
Gold Support, the Best Choice
With which we guarantee a periodic replication of your accounting environment at our offices and answers to all users on problems not only related to any errors in the system but also on the normal operation of the system.
Silver support, the Affordable choice
With which we guarantee answers to your "Focal Point" on problems not only related to any system errors but also on the normal operation of the system.
SOME has a department dedicated to the Help Desk Hotline support function. The Help Desk has the possibility of being contacted and providing the desired support, either by e-mail or by calling the dedicated direct telephone number. The customer's focal point has the ability to access the "ticketing" platform in order to monitor the progress of each request made. With the Help Desk Service, customers can have as immediate a resolution as possible to their problems and various requests by taking advantage of the most congenial Assistance formula with the following services: support-and-assistance
• Telephone support in Italian and English
• Remote Support
– Internet channel by Webex Service
– Intranet channel by VPN connections
– Intranet channel by Remote Desktop access
• Technical support of Ad-Hoc products developed by SOME
• Products and localisation support
• Technical support and maintenance on any Home Made applications
- On Time
On average concluded in the working day
- On Budget
Compliance with pre-agreed economic terms
- Customer Satisfaction
Our customers report a high satisfaction rate